LeadDriver - What to check when "Push to DMS" isn’t working

Lead Driver

What to check when Push to DMS isn’t working? 

Check 1. Is a vehicle assigned to the Lead?

A vehicle needs to be assigned to the lead in the ‘Vehicle of Interest’ section. Please ensure it has been selected from the available menus. 

Check 2. Is the lead assigned to the Salesperson?

The user attempting to Push to DMS must be assigned to the lead and they also must be set up to the assigned Pentana store related to the vehicle with the lead.

Check 3. Have you provided your Salesperson ID or Contact Code to the LeadDriver Support team?

Have you provided your ERA Salesperson ID for Pentana or Contact Code for AutoIT to Cox Automotive help desk before so we can ensure this is set up against the user in the back end?

Check 4. Does the lead have all the customer details?

The lead needs to have all relevant information filled out e.g., name phone number email address, postcode etc.

Check 5. Is the lead a Carsales lead?

If the lead is from Carsales, the vehicle must be marked as ‘Sold’ in Log Activity

This is a requirement implemented by Carsales.

Check 6. Does the Vehicle exist in the Pentana system?

The vehicle needs to exist in Pentana or if using the “new” button, the manufacturer needs to be set up for that store in Pentana.

If all of the above has been completed and you are still receiving an error please raise a new ticket to help@coxautoretail.com with the following details.

Affected Lead URL:

Salesperson attempting to Push email:

Salesperson ID - ERA ID or Contact Code:

Department the lead should be in:

Summary of issue: Is it not working for all users? Is it only for one salesperson or one particular lead?

Please include screenshots if possible of the error received.