Unable to find a lead within Lead Driver

Unable to find a lead within Lead Driver

Have you enabled the relevant department for the lead on your user?

Check your settings within Lead Driver to ensure you have enabled the relevant department for the lead within your user, for steps to complete this please see LeadDriver | Current and Active Departments – Cox Automotive

Check the filters you are searching with?

The easiest way to complete a thorough search for a lead is using the “All” filter, we suggest trying a few different contact details from the lead as the name or phone number may have a typo in it. For full details on the filters within Lead Driver please see LeadDriver | Filters – Cox Automotive.

Has the lead been sent to Cox Automotive?

In order for Lead Driver to display leads it must be first sent to the department’s Parseur mailbox, the only exception to this is Carsales. The Parseur mailbox is generally department.name@in.parseur.com, this has been provided to you during onboarding however if you do require this again please contact us at help@coxautoretail.com and we can provide this.

For Carsales leads, has the Carsales Account been set up for Lead integration?

Carsales leads are required to come through a Secure API. For any new Carsales accounts or accounts not previously requested this is not automated. If you require a new account to be integrated please reach out to help@coxautoretail.com so we can submit the request to Carsales.

If all of the above has been checked and you are still unable to locate the lead please raise a new ticket to help@coxautoretail.com with the following details: 

Customer details: Name, phone, email

Department name lead is expected in:

Lead Source: Autotrader, Drivechat, Website

Date and Time lead was forwarded:

Carsales ONLY: Prospect ID

If possible please forward the original copy of the lead or provide a screenshot to help@coxautoretail.com.