Trade-In Offer | Rules Engine - Offer Deduction

Introduction

The Offer Deductions allow you to deduct from the Starting Value of the vehicle offer made to your customer.  Against each of the categories, you will see a Description of the deduction, the Quality/Condition of that category and the Action that the Connect tool will take if that category is entered by the customer.

Instructions

The three Actions that you can choose are:

Instant Offer - Any vehicles that meet this condition will accept the offer unless the vehicle meets other criteria such as ‘Price Range’ or 'Reject'

Price Range - If the vehicle meets this condition then your customer should only receive a Price Range once they enter their vehicle details

Reject - If the vehicle meets this condition then your customers offer will be rejected, however they will be informed to contact the dealership for an inspection

Should you choose Instant Offer, you will see options appear for Unit and Deduction. Unit allows you to choose whether the deduction will be a price or percentage deduction from the overall offer, and Deduction is the value (either percentage or price value) that you wish to deduct against that category.

Lastly, In the first column of Offer Deductions, you can see a toggle that you can click on or off, depending on whether you wish this category to be included as part of the Instant Offer rule.

Should you turn off a category, the website modal will be automatically updated to not show that question to your customers when they are filling out their vehicle details.

Deduction Categories

Set of Keys: Here you can load the actions as to whether the customer has one, two or three sets of keys for their vehicle

Accident Status? This is any record of the vehicle being written off or repaired after an accident

Service History: There are three types of options here which are:

• • Full – Full Manufacturer Service Documentation
  • Partial – Partial Service History with Service Documentation
  • Missing – Missing Service Books

Interior Condition & Exterior Condition: If you click on the links for Excellent, Very Good, Average and Poor, a window will come up showing you images and a detailed description of what makes up these condition

Is the car in good mechanical condition?: Examples of mechanical conditions include
Oil leaks, noisy engine, difficulty in gear transition, hanging exhaust pipe and more

Yes – The customer is estimating that the vehicle should not require maintenance

No – The customer is estimating that the vehicle will require maintenance

Are there any dash warning lights on the vehicle?: Examples of dash warning lights are Airbags, Low coolant, Oil pressures, ABS, Check engine, Service engine etc.

Yes – The customer indicates there are warning lights showing on the dash

No - The customer indicates there are no warning lights showing on the dash

Is the windscreen free from cracks and scratches?

Yes – The customer indicates there are no cracks or scratches on the windshield

No – The customer indicates there are some cracks or scratches on the windshield

Is all the standard equipment present and in working order?: Examples of Standard Equipment are GPS, Stereo, Air conditioning, Convertible roof, Wing mirrors, Spare tyre and change kit, Entertainment system accessories, Rear privacy cover, headrests etc.

Yes – The customer indicates that all standard equipment is present and in working order

No – The customer indicates that some standard equipment may not be present and/or some standard equipment may not be in working order

Load: This field allows you add either a percentage or price value for dealership loading costs. This is not shown on the website tool the customer uses to get their Instant Offer